Bank Hold Report

Purpose

Lists holds placed on an account in the Helix Admin Console. This does not include check holds.

Why Use This Report

Review active and expired holds for customer accounts. This helps confirm that funds are being appropriately restricted and released according to policy.

When to Run

On demand or as part of daily, weekly, or monthly operational reviews.

Who Uses This Report

Operations, customer support, and risk or compliance staff who need insight into held funds on customer accounts.

Filters

You can filter the report using:

• Start Date

• End Date

• FI Program(s)

Tips

• Review regularly to ensure holds are expiring as expected and that any manual holds are still valid.

• Use when investigating customer inquiries about held or unavailable funds.