Product roadmap

The following quarterly updates are designed to help you and your organization with program planning and strategy. Helix welcomes your feedback regarding the updates and other ways we can support you.

Safe Harbor Statement

The following information is intended to outline our general product direction. It is intended for information purposes only and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Q2's solutions remains at the sole discretion of Q2.

The following features are subject to partner bank approval and may change without notice. If you are interested in discussing any feature in greater detail, contact your client success manager (CSM) to assist in coordinating a meeting.

Money movement

Beginning multi-quarter work to develop and support prepaid card programs, offering the following benefits:

  • Enhanced interchange

  • Unlocks new use cases for travel and gifting

  • Provides corporate clients the opportunity to issue reloadable cards with enhanced merchant controls to their associates

  • Updating wire messaging format to remain compliant with industry standards

    • Updating inbound and outbound wire messaging, Helix Admin Console screens, and internal databases and tables

    • Must be completed by March 2025

    • Wires are production-ready for clients to leverage

      • Future enhancements include a direct Fed connection and supporting international wires

Back office

Updating program reserve account functionality for business accounts:

  • Updating Helix Admin Console debit and credit transaction pages to include program reserve account options

  • Adding configurable options, such as deposit network features and realtime events

Integrating Helix with Snowflake data lake strategy:

  • Data from the Helix database will be available on-demand via new, secure integration method

Updating the In Auth transaction decisioning feature to provide more data:

Updating card processing framework to increase system availability:

  • Reducing stand-in processing (STIP) occurrences and negative balance situations

  • Adding payloads for card processing transaction types, increasing client alerting

Redesigning Helix Admin Console customer pages:

  • Improving usability and performance

  • Adding a new search filter for account status

Developing ability to manage checks with non-sufficient funds (NSF) via the Helix API and Helix Admin Console:

  • Check returns with Pending status will now have Initiated status, allowing those transactions to be voided, if necessary, by a bank user before the X9.37 file is generated

Fraud mitigation

Continuing multi-quarter work integrating Visa 3DS functionality with Visa DPS:

  • Enhanced fraud detection for Card Not Present transactions to mitigate fraud

  • New realtime event will allow enabled programs the ability to confirm transaction authorizations with cardholders

Improving fraud prevention by randomizing the card expiration month for physical cards:

  • New physical cards, including reissued and renewed cards will be impacted