Product roadmap

Beginning work to support incoming and outgoing wire transactions for business accounts, including:

• Adding ability to originate wire transfer requests via Helix Admin Console

• Updating Helix Admin Console screens for managing outgoing wire transactions

• Adding transaction types and realtime events

• Updating import files/export files

Beginning multi-quarter work to develop additional data sets for integration with ThoughtSpot, including:

• Updating solution name to Data Insights from Data Analytics

• Importing additional data to be used with Data Insights worksheets

• Enabling self-service analytics to Helix Admin Console users

• Offering ad hoc reporting capabilities

Continuing multi-quarter work, including:

• Concluding development for business search functionality to list related business or customer data in a single search field

• Making updates and optimizations to Helix Admin Console

• Global access business checking accounts

  • Continuing work in Helix Admin Console to update global access functionality to support business checking accounts, enabling bank users to create and update a business customer, and create a business application

Updating Helix API to provide additional information to card transactions, including:

• Merchant-related data elements such as merchant identification, location, and merchant category code (MCC)

Updating the bulk account closure files to simplify the Bulk Account Close Process:

• Currently, in order to close negative accounts, the process requires a bulk transfer to clear the accounts, and a second to close the accounts

• A new file will allow for bulk account closures and negative balance write-offs to occur within a single file

Adding functionality to close and reissue a locked debit card via Helix API:

• Currently, cards locked by Falcon Fraud must be unlocked via Helix Admin Console and then reissued

• Update includes the ability to reissue all card types (i.e., digital, virtual, physical) without requiring the cardholder to have the card unlocked before the card can be reissued

Developing a unique identifier for deposit networks:

• Identifies a customer across all banks and programs
• Can be used by deposit networks in lieu of Tax Identification Number (TIN) or other Personal Identifiable Information (PII)

Beginning work on the following to support multiple choice functionality:

• Helix API endpoints, files and reports, and Helix Admin Console

Making additional transaction data available to Centrix to improve visibility and efficiency:

• Providing additional ISO details to Centrix

• Updating Helix Admin Console card transaction detail page to support dispute research and fraud identification

Updating the Payment Exception queue to allow differentiated return posting behavior based on exception types:

• Developing Helix configurations to manage functionality and determine the following:

  • Which exception types return directly from the Payment Exception queue without posting to the account

  • Which exceptions are posted to the account and then returned

Beginning multi-quarter work to initiate ACH transfers of funds to any bank and account on the ACH network without requiring an external account:

• Developing API endpoints, database tables, events, jobs, reports, and limit configurations, to support multiple use cases

• Preparing for additional business account features, such as payroll or bill pay

Adding ThoughtSpot embedded user interface to Helix Admin Console

• Users will be able to access ThoughtSpot data models

• Access to ThoughtSpot controlled with new UPM permissions

Adding a new field to the /transfer/create endpoint, to provide more information when indicating the specific purpose of a single transaction

• Purpose code logic to be specific to use cases needed by a programs and approved by the bank of record (i.e., international remittances)

• Purpose code to be sent to BSA/AML vendors when required by the bank of record

• Purpose codes to be configured by Helix Support

• Reporting updates

Continuing multi-quarter work, including:

• Continuing development for business search functionality to list related business or customer data in a single search field

• Deploying business account reporting

• Continuing Helix end-to-end testing

• Completing bank testing and certification

• Business debit cards

  • Starting development to support business debit cards

  • Adding embossed second line for business name

  • Updating card controls to configure limit group 7

  • Making updates to Helix Admin Console and developing API endpoints

• Business batch file enhancements

  • Continuing development to update existing batch files to support business accounts

• Global access business checking accounts

  • Continuing work to update global access functionality to support a business checking account

  • Making configuration changes to support Know Your Business (KYB) requirements

  • Updating ACH transaction types to support business checking account transactions

Adding functionality for programs to assess fees directly within Helix:

• 1Q focus will be card fees

• Programs can set fees based on customer type, product type, or groups

• First phase of fee creation will require Helix support to create fees; subsequent versions will include a fee interface in Helix Admin Console

Adding data fields to support the Date of Last Contact by a customer:

• Developing API endpoints to send the Date of Last Contact to Helix

  • Multiple states define dormancy with the last time the customer logged into the app or contacted the organization

• Updating reporting and dormancy calculations for escheatment

Continuing multi-quarter work, including:

• Updated Card page

  • Improving the Card landing page to better support card servicing questions and reduce time spent on identifying the cardholder:

  • Adding the following page properties:

    • Last 4 of PAN

    • Update card issuance type

    • Sort order for cards by card status

    • Add embossed name on card

    • Hover text

• Manual review enhancements

  • Improving the Manual Review queue

    • Updating the documentType property to an editable field

    • Adding an Attachments column to indicate applications with additional documentation

• General ledger mapping interface

  • Adding functionality allowing banks of record to manage general ledger (GL) mapping

    • Program account support

    • Report all GL accounts within Helix Admin Console

    • Support Fed account and product GL mapping