Release notes

This section includes draft release notes and is subject to change prior to the next scheduled production maintenance.

This release includes the following updates:

Helix card

What's new

The following update applies to Visa DPS client and bank users only in the Helix production environment. Contact your Helix client success manager (CSM) for details.

  • Updated the /card/verify endpoint with the following:

    • Added one day to the createdDate of the card object to delay a physical or digital card from being activated before the card information has been fully processed by Visa DPS, and causing cardholder transaction interruptions

    • Added the following error message:

    153008 CardId {0} cannot be verified since it has not been sent to manufacturer yet.

Fixes

The following update applies only to Visa DPS client and bank users.

  • Fixed an issue where dk (RSM Rule ID) was not present in all declined events. This property should be present in all declined card transaction events if the decline occurs as a result of a Risk Services Manager (RSM) rule.

Helix money movement

Fixes

  • Fixed an issue where check images were not returned with the /transaction/get endpoint.

Helix reporting

Fixes

The following update applies only to bank users.

  • Added the following values to the Return Reasons search filter on the Initiated Transactions report:

  • 0: NA

  • 1: NONCOMPLIANT TIFF

  • 2: NA

  • 3: Warranty Breach (Includes Rule 8 & 9 claims)

  • 4: RCC Warranty Breach (Rule 8)

  • 5: Forged and Counterfeit Warranty Breach (Rule 9)

  • 6: Retired/Ineligible/Failed Institution Routing Number

  • 7: Reserved for Future Use by X9

  • 8: Reserved for Future Use by X9

  • 9: Reserved for Future Use by X9

  • A: NSF - Not Sufficient Funds

  • B: UCF - Uncollected Funds Hold

  • C: Stop Payment

  • D: Closed Account

  • E: UTLA - Unable to Locate Account

  • F: Frozen/Blocked Account–Account has Restrictions placed on it by either customer or bank

  • G: Stale Dated

  • H: Post Dated

  • I: Endorsement Missing

  • J: Endorsement Irregular

  • K: Signature(s) Missing

  • L: Signature(s) Irregular, Suspected Forgery

  • M: Non-Cash Item (Non-Negotiable)

  • N: Altered/Fictitious Item/Suspected Counterfeit/Counterfeit

  • O: Unable to Process (e.g. Unable to process physical item/Mutilated such that critical payment info is unreadable)

  • P: Item Exceeds Stated Max Value

  • Q: Not Authorized (Includes Drafts)–Unauthorized item such as a draft

  • R: Branch/Account Sold (Wrong Bank)–Divested Account, Not Our Item

  • S: Refer to Maker

  • T: Item cannot be re-presented (Exceeds number of allowable times the item can be presented)

  • U: Unusable Image (Image could not be used for required business purpose, e.g. gross image defects)

  • V: IMAGE FAILS SECURITY

  • W: Cannot Determine Amount–Amount cannot be verified

  • X: Refer to Image–Return Reason information is contained within the image of the item

  • Y: Duplicate Presentment (Supporting documentation shall be readily available)

  • Z: Forgery–An affidavit shall be available upon request

This report can be found under the ACH heading in the Reports section of Helix Admin Console.

The following update applies only to bank users with wire transaction functionality enabled.

  • Fixed the following on the Incoming Wires report:

    • Updated the Originating Bank Country Code column to Address Line 2

    • Updated the Address Line 2 font color from white to black

    This report can be found under the Wires heading in the Reports section of Helix Admin Console.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Updated the Transaction Description on the following pages to identify the receiver or sender on wire transfers:

    • Transactions (Core Services > {Customer Name} > Accounts > Transactions)

    • Wire Transaction Detail (Core Services > {Customer Name} > Accounts > Transactions > Wire Transaction Detail)

Fixes

  • Fixed and issue where, when a deposited check was returned from the paying bank, an image replacement was not generated for the payee to redeposit the returned check.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Disabled the Create Account button on the Overview (Core Services > {Customer Name} > Overview) and Accounts Overview (Core Services > {Customer Name} > Accounts > Overview) pages for customers whose age is below the Adult Minimum Age of {Verification Minimum Age}.

Helix card

What's new

The following update applies only to Visa DPS clients that are using 3D Secure (3DS), and requires approval from Helix and your bank partner. Contact your Helix client success manager (CSM) for details.

  • Added the following properties to the realtime event payloads listed below, to identify data via 3D Secure (3DS) using the Visa Issuer Cardholder Authentication Service (ICAS):

    • ds (PrivatelyDefinedData_TransactionLevel_3DSIndicator)
    • dt (LargePrivateData_Ecommerce_3DSBrowserIPAddress)
    • du (LargePrivateData_Ecommerce_3DSAppIPAddress)
    • dv (LargePrivateData_Ecommerce_3DSDeviceID)

    • dw (LargePrivateData_Ecommerce_3DSDeviceType)

    • dx (LargePrivateData_Ecommerce_CAVVType)

    • dy (CAVV_3DSResultsCode)

    • dz (AuthenticationMethod)

    • ea (SecureAuthenticationResultCode)

    • eb (CAVV_KeyIndicator)

    Payload type
    Debit Card Withdrawal Payload (402)
    Debit Card Withdrawal Authorization Payload (403)
    Debit Card Declined Payload (410)

  • *NEW* Added the following properties to the Debit Card Event Notification File:

    Property Description
    Privately Defined Data Transaction Level 3DS Indicator Identifies the version and authentication method
    Large Private Data Ecommerce 3DS Browser IP address IP address of the browser as returned by the hypertext transfer protocol (HTTP) headers to the 3D Secure (3DS) requestor
    Large Private Data Ecommerce 3DS App IP address IP address that is the device public IP address used by the 3D Secure (3DS) requestor application when it connects to the 3DS requestor environment
    Large Private Data Ecommerce 3DS Device ID Identifier linked to a device that is consistent across 3D Secure (3DS) transactions for the specific user device
    Large Private Data Ecommerce 3DS Device Type Indicates device type
    Large Private Data Ecommerce CAVV Type

    Indicates the Cardholder Authentication Verification Value (CAVV) type for Visa Secure (3D Secure) card-not-present transactions

    National Additional Data Secure Authentication Result Code Indicates the outcome of a cardholder's authentication attempt, often part of 3D Secure (3DS) protocol
    National Additional Data Authentication Method Identifies Fast IDentity Online (FIDO™) authentication
    National Additional Data CAVV Key Indicator Indicates the Cardholder Authentication Verification Value (CAVV) generated during Visa Secure (3D Secure) authentication that confirms a cardholder's authorization in online transactions
    National Additional Data CAVV 3DS Result Code Indicates the outcome of the 3D Secure (3DS) authentication process

Helix reporting

What's new

The following update has been added to improve security, and requires additional configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • *NEW* Added functionality to partially mask the receiving depository financial institution (RDFI) number for the following transaction types:

    • Unknown External to Internal

    • Internal to Unknown External

    • Unknown External to Program Suspense

    • Program Suspense to Unknown External

  • *NEW* Updated the Account Maintenance History report with the following:

    • Added Report Phone Number to the search filter criteria

    • Includes the following values in the Type column:

      • Home Phone

      • Office Phone

      • Mobile Phone

    This report can be found under the Security heading in the Reports section of Helix Admin Console.

Fixes

The following update applies only to bank users.

  • *NEW* Updated the FI Exception Suspense Report to exclude wire transfers with the status of Error with No Retry. This report can be found under the Accounting heading in the Reports section of Helix Admin Console.

Helix money movement

What's new

  • Updated logic to allow checks to be returned via Helix Admin Console or the Helix API even after their return status has been voided.

  • Updated the /transfer/void endpoint to allow voiding of delayed transactions.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • To improve performance, the Total Records count has been removed from the results displayed for the following:

    • Default search

    • By Tag search

    • By Debit Card search

    • Joint Associate Existing Customer search

The following update applies only to client and bank users configured to use the customer due diligence (CDD) feature. This feature requires additional configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • Added functionality to support parent-child and multiple response questions in the Historical Questions section on the Customer Diligence Q&A page (Core Services > {Customer Name} > Customer Diligence > Customer Diligence Q&A).

  • To ensure CDD questions can be recertified by customers according to the frequency in their risk profile, logic has been modified to update the date each time the question is answered.

Helix card

What's new

The following updates have been added to support prepaid card processing for Visa DPS client users in a future release. This feature requires approval from your bank partner, plus additional configuration by Helix. Contact your Helix client success manager (CSM) for details.

  • To ensure there are sufficient funds on prepaid cards, functionality has been added to allow clients to determine the following:

    • tolerance amount or percentage

    • hold on funds for a specified period

    This safeguard ensures the card does not result in a negative balance due to additional incidental amounts (such as gratuity) or delayed settlement. This applies only to transactions with a specifically-configured merchant category code (MCC).

  • *NEW* Added the following value to the typeCode body parameter of the /card/initiate endpoint:

    • GFT: Gift

  • *NEW* Added the properties listed below to the card object to be returned for the /card/initiate and /card/reissue endpoints:

    Property

    Data Type (length)

    Description

    requestingCustomerId

    		 integer Helix-assigned unique ID for the customer requesting to create a card for a business cardholder

    This update supports business account audit changes when an authorized individual requests a card for a business employee.

  • *NEW* Added the properties listed below to the card object:

    Property

    Data Type (length)

    		 Description

    cardCarrierMessage

    		 string (6) Identifier used uniquely by various card production facilities for mapping card configurations.

    cardDesignIdentificationNumber

    		 string (16) Identifier used uniquely by various card production facilities for mapping card configurations.
    cardVendorUniqueData string (50) Identifier used uniquely by various card production facilities for mapping card configurations.
    photoImageId string (18) Identifier used uniquely by various card production facilities for mapping card configurations.

    These properties are returned for the following endpoints:

The following updates apply only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following property to the In Auth Payload:

    Property Data Type Description
    acquirerInstitutionId string Identifies the acquiring institution’s institution identification code (IID).

  • Added the following property to the Debit Card Event Notification File:

    Property Data Type (Length) Alignment Start Position Description
    Acquirer Institution ID string (11) Left 5357 Identifies the acquiring institution’s institution identification code (IID).

  • Added the following to the Property Glossary and the payloads listed below to identify data to be used for alerting purposes:

    • dr (AcquirerId)

Payload type
Debit Card Deposit Payload (400)
Debit Card Transfer Payload (401)
Debit Card Withdrawal Payload (402)
Debit Card Withdrawal Authorization Payload (403)
Debit Card Declined Payload (410)

  • Added the following properties to the realtime event payload listed below, to identify data to be used with fraud monitoring tools:

    • dm (TransactionAmount)
    • dn (SettlementAmount)
    • do (SettlementConversionRate)
    • dp (TransmissionDateTime)

    • dq (CardIssuanceType)

    Payload type
    Debit Card Transfer Payload (401)
Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode on the Card List page (Core Services > {Customer Name} > Card > Card List). The value populated displays in the following format, HotListed - {lockReasonTypeCode} and Locked. The figure below is an example only.

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode in the Card Overview panel (Core Services > {Customer Name} > Card > Card List > {Card ID}). The value populated displays in the following format, HotListed - {lockReasonTypeCode}. The figure below is an example only.

  • *NEW* Added the following values to the Reason dropdown on the Confirm Hot Card page (Core Services > {Customer Name} > Card > Card List > {Card ID} > Card Management panel > Actions):

    • ACCOUNT CLOSURE

    • DECEASED

    • DESTROYED

    • DUE TO UPGRADE

    • ESCHEATMENT

    • STALE

    • VOIDED

Helix card

What's new

  • Updated the following error message for the /card/lock endpoint: 

    150404 Use the /card/hotlist route to hotlist card with reason [0]. Occurs only if given lockReasonTypeCode is LST, STL, UPG, DEC, ESC, DES, ACL, STA or VOD
    150405 Must specify a valid lockReasonTypeCode. Refer to API documentation. Valid values forlockReasonTypeCode include UNK, FRD, DMG, ADM, TMP, and PIN.
The following updates apply only to Visa DPS client users.

  • Added the following to the Property Glossary and the payloads listed below to identify data to be used for alerting purposes:

    • dl (TransactionCurrencyCode)

    • dm (TransactionAmount)

    • dn (SettlementAmount)

    • do (SettlementConversionRate)

    • dp (TransmissionDateTime)

    • dq (CardIssuanceType)

Payload type
Debit Card Deposit Payload (400)
Debit Card Withdrawal Payload (402)
Debit Card Withdrawal Authorization Payload (403)
Debit Card Declined Payload (410)

  • Added the values listed below to the /card/hotlist endpoint, providing additional reasons for a card to be permanently locked:

    Body parameter Value Description
    lockReasonTypeCode ACL AccountClosure
    DEC Deceased
    DES Destroyed
    ESC Escheatment
    STA Stale
    UPG DueToUpgrade
    VOD Voided
The following applies only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following reason code, allowing client users to decline transactions suspected of fraud:

Return code Description
59 Suspected fraud
The following update applies only to newly-issued virtual cards.

  • Updated the expireMonth and expireYear properties on the card object to match the Visa DPS expiration dates for in-app provisioning.

Fixes

The following applies only to limited Helix clients with the Helix card controls feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Fixed an issue where an invalid default date was added to a card control request, resulting in an exception processing message from Visa DPS.

Helix core

What's new

The following update applies only to minor accounts. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • Added functionality to support the addition of a minor to an account. The Helix System verifies the minor is above the configured minor minimum age, then references the onboarding modules required for minors. For example, if a program requires only OFAC screening for minors, the System will not complete the full Know Your Customer (KYC) verification process before adding the minor to the account as an authorized signer.

The following update applies only to Socure client users using the Helix Onboarding Reliance API to conduct manual review. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • *NEW* The count feature is disabled for the Registration section of the Manual Review queue (Core Services > Manual Review > Registration). A hyphen is displayed. The figure below is an example only.

Helix money movement

Fixes

The following update applies only to ACH transactions.

  • Updated logic to generate new trace numbers for reinitiated ACH transactions to avoid duplication.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode on the Card List page (Core Services > {Customer Name} > Card > Card List). The value populated displays in the following format, HotListed - {lockReasonTypeCode} and Locked. The figure below is an example only.

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode in the Card Overview panel (Core Services > {Customer Name} > Card > Card List > {Card ID}). The value populated displays in the following format, HotListed - {lockReasonTypeCode}. The figure below is an example only.

  • *NEW* Added the following values to the Reason dropdown on the Confirm Hot Card page (Core Services > {Customer Name} > Card > Card List > {Card ID} > Card Management panel > Actions):

    • ACCOUNT CLOSURE

    • DECEASED

    • DESTROYED

    • DUE TO UPGRADE

    • ESCHEATMENT

    • STALE

    • VOIDED

Helix card

What's new

  • Updated the following error message for the /card/lock endpoint: 

    150404 Use the /card/hotlist route to hotlist card with reason [0]. Occurs only if given lockReasonTypeCode is LST, STL, UPG, DEC, ESC, DES, ACL, STA or VOD
    150405 Must specify a valid lockReasonTypeCode. Refer to API documentation. Valid values forlockReasonTypeCode include UNK, FRD, DMG, ADM, TMP, and PIN.
The following updates apply only to Visa DPS client users.

  • Added the following to the Property Glossary and the payloads listed below to identify data to be used for alerting purposes:

    • dl (TransactionCurrencyCode)

    • dm (TransactionAmount)

    • dn (SettlementAmount)

    • do (SettlementConversionRate)

    • dp (TransmissionDateTime)

    • dq (CardIssuanceType)

Payload type
Debit Card Deposit Payload (400)
Debit Card Withdrawal Payload (402)
Debit Card Withdrawal Authorization Payload (403)
Debit Card Declined Payload (410)
  • Property Name Meaning

    clientId

    The unique ID of the client with which the line item is associated.

    contextId

    GUID correlation identifier for tracking

    customerId

    A client-assigned, unique identifier to represent exactly one customer in the Helix production environment. This typically represents the user ID in your system. The Helix sandbox environment allows duplicate tags for testing.

    customerTag

    A client-assigned, unique identifier to represent exactly one customer in the Helix production environment. This typically represents the user ID in your system. The Helix sandbox environment allows duplicate tags for testing.

    customField

    A property for holding client-defined data. There is no business logic in Helix for a custom field

    impactedCustomerId

    The unique identifier for the customer in Helix impacted by this event.

    impactedUserId

    The unique identifier for the user in Helix impacted by this event.

    isCredit

    `true` only if the amount is crediting the given accountId.

    programId

    The unique ID of the program with which the line item is associated. Is not populated for bank users.

    transactionStatus

    The status of the transaction.

    transactionTag

    The client-supplied unique identifier for the transaction. See transaction object definition for details.

  • Added the values listed below to the /card/hotlist endpoint, providing additional reasons for a card to be permanently locked:

    Body parameter Value Description
    lockReasonTypeCode ACL AccountClosure
    DEC Deceased
    DES Destroyed
    ESC Escheatment
    STA Stale
    UPG DueToUpgrade
    VOD Voided
The following applies only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following reason code, allowing client users to decline transactions suspected of fraud:

Return code Description
59 Suspected fraud
The following update applies only to newly-issued virtual cards.

  • Updated the expireMonth and expireYear properties on the card object to match the Visa DPS expiration dates for in-app provisioning.

Fixes

The following applies only to limited Helix clients with the Helix card controls feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Fixed an issue where an invalid default date was added to a card control request, resulting in an exception processing message from Visa DPS.

Helix core

What's new

The following update applies only to minor accounts. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • Added functionality to support the addition of a minor to an account. The Helix System verifies the minor is above the configured minor minimum age, then references the onboarding modules required for minors. For example, if a program requires only OFAC screening for minors, the System will not complete the full Know Your Customer (KYC) verification process before adding the minor to the account as an authorized signer.

The following update applies only to Socure client users using the Helix Onboarding Reliance API to conduct manual review. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • *NEW* The count feature is disabled for the Registration section of the Manual Review queue (Core Services > Manual Review > Registration). A hyphen is displayed. The figure below is an example only.

Helix money movement

Fixes

The following update applies only to ACH transactions.

  • Updated logic to generate new trace numbers for reinitiated ACH transactions to avoid duplication.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Added the SEC Code field to the Unauthorized Trans section of the Manual Review queue (Core Services > Manual Review > Unauthorized Trans). This allows the receiving bank to dishonor the return if the incorrect SEC code is used.

The following update applies to users with either the Can Manage Delayed ACH Transactions or Customer Support - Enhanced User Permission Manager (UPM) permission enabled.

  • Fixed an issue where, users with the appropriate UPM permission(s) enabled, were unable to view, reinitiate, or void delayed ACH transactions.

Helix card

What's new

  • *NEW* Added the following properties to the Debit Card Event Notification File to provide an additional transaction data point for matching or research purposes:

    Property Data Type (Length) Alignment Start Position Description
    Card Issuance Type string (56) Left 5250 Identifies the type of card issuance.
    Transaction Currency Code string (3) Left 5306 The currency used in transaction amount and transaction fee amount and contains a code defining the local currency of the acquirer or source location of the transaction.
    Transaction Amount decimal (10) Right 5316 Funds requested by the cardholder in the local currency of the acquirer or source location of the transaction, not including transaction fee amounts.
    Settlement Amount decimal (10) Right 5326 Amount to be transferred between the acquirer and the issuer.
    Settlement Conversion Rate decimal (10) Right 5336 The factor used in the conversion from the transaction amount to settlement amount set by the acquirer.
    Transmission Date Time string (10) Left 5346 Date and time the request was submitted.
The following update applies only to Visa DPS client users that issue digital cards.

  • Added the following error message to the /card/createDigital and /card/initiate endpoints:

    Code Message (en-US) Notes
    155518 DPS Validation Response: ({0}). Example validation responses:

    - US zip code must be a valid zip code format

    - Card Qualifier must be a valid value for the institution

    - US Social Security Number is invalid

This provides client users the ability to review and correct parameters (in certain situations) without requiring a support ticket.

The following applies only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following properties to the In Auth Payload, providing client users additional details for In Auth transaction decisioning for international transactions:

    • cardIssuanceType

    • transactionLocalDate

    • transactionLocalTime

    • transmissionDateTime

    International transaction requests will include the currency requested, conversion rate, and settled amount in United States dollars (USD).

The following update has been added to support a future release, and requires bank approval and configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • Added the following Fee Transactions realtime events to notify customers when a fee reversal transaction occurs on their account:

    Event Type Id Description Payload Type Detail
    3061004 Program Reserve Income Account Reversal Fee Transactions Payload (1600) Fee reversal transaction occurred on customer account and Program Income Account
    3061006 Program Reserve External Income Account Reversal Fee Transactions Payload (1600) Fee reversal transaction occurred on customer account and Program External Income Account
    3061008 Program Reserve Business Income Account Reversal

    Fee Transactions Payload (1600)

    		 Fee reversal transaction occurred on customer account and Program Business Income Account
The following update applies only to Visa DPS bank and client users.

  • *NEW* Updated the following merchant category codes (MCC):

    MCC or SubTypeCode New Merchant Group Description Previous Merchant Group
    3551 TRAVEL MirageHotelAndCasino GMBLING
    3555 TRAVEL TreasureIslandHotelAndCasino GMBLING
    3560 TRAVEL AladdinResortAndCasino GMBLING
    3564 TRAVEL SamsTownHotelAndCasino GMBLING
    3582 TRAVEL CaliforniaHotelAndCasino GMBLING
    3597 TRAVEL RiversideResortHotelAndCasino GMBLING
    3624 TRAVEL LadyLuckHotelAndCasino GMBLING
    3628 TRAVEL ExcaliburHotelAndCasino GMBLING
    3662 TRAVEL CircusCircusHotelAndCasino GMBLING
    3667 TRAVEL LuxorHotelAndCasino GMBLING
    3669 TRAVEL EldoradoHotelAndCasino GMBLING
    3676 TRAVEL MonteCarloHotelAndCasino GMBLING
    3679 TRAVEL SilverLegacyHotelAndCasino GMBLING
    3682 TRAVEL SaharaHotelAndCasino GMBLING
    3708 TRAVEL VirginRiverHotelAndCasino GMBLING
    3712 TRAVEL BuffaloBillsHotelAndCasino GMBLING
    3728 TRAVEL BallysHotelAndCasino GMBLING
    3731 TRAVEL HarrahsHotelsAndCasinos GMBLING
    3737 TRAVEL RivieraHotelAndCasino GMBLING
    3738 TRAVEL TropicanaResortAndCasino GMBLING
    3761 TRAVEL PrimadonnaHotelAndCasino GMBLING
    3762 TRAVEL WhiskeyPetesHotelAndCasino GMBLING
    3764 TRAVEL BeauRivageHotelAndCasino GMBLING
    3766 TRAVEL FremontHotelAndCasino GMBLING
    3767 TRAVEL MainStreetStationHotelAndCasino GMBLING
    3768 TRAVEL SilverStarHotelAndCasino GMBLING
    3769 TRAVEL StratosphereHotelAndCasino GMBLING
    3771 TRAVEL CaesarsHotelAndCasino GMBLING
    3773 TRAVEL TheVenetianResortHotelAndCasino GMBLING
    3774 TRAVEL NewYorkNewYorkHotelAndCasino GMBLING
    3792 TRAVEL ClaridgeCasinoHotel GMBLING
    3794 TRAVEL GrandCasinoHotels GMBLING
    3796 TRAVEL PeppermillHotelCasino GMBLING
    7298 PRFSRV HealthAndBeautySpas RETAIL

    For a complete listing of merchant category codes, see the Helix API documentation at: https://docs.helix.q2.com/docs/merchant-category-codes.

Helix reporting

What's new

The following update has been added to support the Federal Reserve ISO® 20022 requirement; see Federal Reserve ISO® 20022 requirement in the 1Q 2025 product roadmap for more information. This applies only to bank users with wire transaction functionality enabled.

  • Added the Unprocessed Wires report, which lists incoming wire transactions with business function codes or local instrument codes that which Helix does not support. This report can be found under the Wires heading in the Reports section of Helix Admin Console.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

Fixes

  • Fixed an issue where an error occurred when a user attempted to archive a customer relationship and the related customer had a status other than Active.

Helix card

What's new

The following update has been added to support cards in a future release. This feature also requires additional configuration and approval from Helix and your bank of record. Contact your Helix client success manager (CSM) for details.

  • *NEW* Added the /customer/updateAddress endpoint, which will support an address verification service (AVS). AVS allows banks to apply their address change requirements with an AVS provider (e.g., Socure) to automate qualified address change requests. Banks not using AVS can benefit from the improved contact information Manual Review queue.

The following update applies only to Visa DPS bank and client users.

Helix core

What's new

The following update applies to Verafin bank and client users only.

  • Updated the Verafin joint account file to support minor accounts. For example, the parent customer ID displays in the Customer Number column, and the minor customer ID displays in the Joint Customer Number column.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Added the following User Permission Manager (UPM) permissions on the User Detail page, allowing administrators to assign/unassign users:

    Permission

    Function
    Can View Customer Relationships

    User with this permission can view customer relationships

    Can Modify Customer Relationships

    		User with this permission can modify customer relationships
The following update requires configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • When multiple responses functionality is enabled, all valid answers for a single CDD question are listed on the Customer Diligence Q&A page (Core Services > {Customer Name} > Customer Diligence).

Helix core

What's new

  • Updated error messages for customer/onboard API endpoints to allow minors to pass through onboarding if minor account products exist:

    Status

    Code

    Message (en-US)

    Existing

    		 155520 Unable to onboard customer as their age is below the specified Adult Minimum Age of {Verification Minimum Age} and this program does not support minor account products.

    New

    155527

    Unable to onboard customer as their age is below the specified Minor Minimum Age of {Minor Minimum Age}.

Helix card

What's new

The following update has been added to improve fraud mitigation; see Visa 3DS in the 4Q 2024 product roadmap for more information. This applies only to Visa DPS clients, and requires approval from Helix and your bank partner. Contact your Helix client success manager (CSM) for details.

  • Added the ability to enroll new card holders via 3D Secure (3DS) using the Visa Issuer Cardholder Authentication Service (ICAS). This feature provides an additional level of fraud prevention that a merchant can use during checkout to confirm a cardholder's identity and purchase.

Fixes

  • Fixed an issue in Helix Admin Console where, when a card activity not associated to a transaction is selected, no data is displayed. All card activity should display transaction details, even if the card activity does not create a monetary transaction.

The following update applies only to Visa DPS client users.

  • Fixed an issue with debit card reversals, where pending hold transactions were created in error and caused unnecessary holds on customer funds.

Helix money movement

What's new

  • *NEW* Updated the following realtime events to notify customers when a delayed transaction occurs on their account:

    Event Type Id

    Description
    40000014

    Transaction Delayed
    40000015

    Delayed Transaction Voided

    40000016

    Delayed Transaction Reinitiated

Helix reporting

Fixes

  • *NEW* Updated the debit card transaction export job, where null data incorrectly populated in the Card Transaction file.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Banking & compliance

Fixes

  • Fixed an issue where a generic HTTP 500 error code displayed when a questionID was duplicated in a call to the /customer/answerPost endpoint. The system is updated to display the appropriate error code.

Helix Admin Console

What's new

  • Added the following values to the Document Type dropdown on the Upload Document page (Core Services > {Customer Name} > Documents > Upload Document):

    • DeathCertificate

    • PowerOfAttorney

    • ProofOfAuthorization

    • WrittenStatementOfUnauthorizedDebit

  • Updated the following User Permission Manager (UPM) permissions, allowing administrators to assign/unassign roles:

    Previous Permission

    Updated Permission

    Function

    Location
    1099-INT Approval Only

    1099-INT Approval Permission

    		User with this permission can approve Form 1099-INT data

    1099 Data File Generate button will be active on the 1099 Data File Generation (Administration > Statements > 1099 Generation) page if this permission is assigned.

    1099-MISC Approval Only

    		1099-MISC Permission Approval

    User with this permission can approve Form 1099-MISC data

    1099 Data File Generate button will be active on the 1099 Data File Generation (Administration > Statements > 1099 Generation) page if this permission is assigned.

    1099-MISC Upload Only

    1099-MISC Upload Permission

    		User with this permission can upload customer file

    (Administration > Statements > 1099 Misc Data File Upload)

Helix card

What's new

The following update applies only to Visa DPS bank and client users with business accounts.

  • *NEW* Added functionality allowing clients to issue a new card for a business account-related customer, based on their card configuration for Physical, Digital with Physical, and Digital without Physical options.

Fixes

  • Fixed a issue where, on the Card Activity page (Core Services > {Customer Name} > Card > Recent Card Activity > Card Usage Analysis), when Select Date Range was selected on the date range filter, a date range of more than four months was not accepted.

The following update applies only to Visa DPS bank and client users.

  • Fixed an issue where ATM reversal transactions displayed incorrectly in the DPS Posting Exception queue.

  • Fixed an issue where, on accounts with an account number change, transactions were not reflected in the DPS Posting Exception queue properly.

Helix money movement

What's new

  • Added the following realtime event to provide awareness when a partial amount of a deposit is made available:

    Event Type Id

    Description

    Payload
    3103 Transaction Partial Funds Available Deposit Availability Payload (606)
Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Added the following User Permission Manager (UPM) permissions on the User Detail page, allowing administrators to assign/unassign users:

    Permission

    Function
    1099-MISC Upload Only

    User with this permission can upload customer file

    1099-MISC Approval Only

    		User with this permission can approve Form 1099-MISC

    1099-INT Approval Only

    		User with this permission can approve Form 1099-MISC

The following update has been added to improve security; see Data masking tools in the 4Q 2024 product roadmap for more information. Users must have the Personal Information/Manual Review or Customer Support - Enhanced User Permission Manager (UPM) permission enabled.

  • Updated the customer History page to mask all but the last four digits of the following fields:

    Field

    View

    Actions
    Prior Value

    Account number masked except last four digits (Default)

    Select to display full, unmasked account number.

    Select to remask all but the last four digits.

    New Value

    Account number masked except last four digits (Default)

    Select to display full, unmasked account number.

    Select to remask all but the last four digits.

Helix card

What's new

  • Added the following properties to the Common Payload (1) to allow a program to refer back to the original card authorization data upon receipt of realtime event 3060268 (Card Authorization - Authorization Expired):

    • masterId

    • transactionId

The In Auth Transaction Decisioning feature applies to limited Helix clients only and requires approval from Helix and your bank partner. Contact your Helix client success manager (CSM) for details.

  • Added the following properties to the In Auth Payload, providing client users additional details for In Auth transaction decisioning for international transactions:

    • settlementAmount

    • settlementConversionRate

    • transactionAmount

    • transactionCurrencyCode

    • visaTransactionId

    International transaction requests will include the currency requested, conversion rate, and settled amount in United States dollars (USD).

The following update applies only to NYCE Payment Network clients.

  • Added processing to support NYCE Status Check transactions, which are $1.00 purchase pre-authorizations submitted by Automated Fuel Dispenser (AFD) merchants using Merchant Category Code (MCC) 5542. Per the July 2024 NYCE Operating Rules, cardholders will have a funds hold up to $150.00, based on the available balance for AFD transactions via NYCE payment network. This update will not affect authorization holds for clients using Risk Monitoring Service (RMS) , which require customers to enter a PIN for an AFD transaction.

Helix reporting

What's new

The following updates have been added to support a semi-automated, Form 1099-MISC generation process; see 1099 reporting updates in the 4Q 2024 product roadmap for more information. Contact your Helix client success manager (CSM) to coordinate with the Helix Deposit Operations team to complete Form 1099-MISC generation by the end of the year. This process must be started in late November 2024.

  • Updated the Form 1099-MISC generation process with the following:

    • Updated the 1099 Rule Settings page (Administration > Statements > 1099 Rules) to include 1099-MISC settings. Also improved page design to better differentiate Form 1099-INT and Form 1099-MISC settings.

    • Added the Statement 1099 Misc Upload page (Administration > Statements > 1099 Misc Data File Upload) to allow bank users to upload an .xls or .csv file which lists all customers and amounts included in Form 1099-MISC.

    • Added the 1099 Type dropdown with the following values to the 1099 TIN Errors page (Administration > Statements > 1099 TIN Errors):

      • 1099-INT

      • 1099-MISC

    • Added the 1099 Data File Generation page (Administration > Statements > 1099 Generation) to allow the bank and client users to review the customer details of the records uploaded on the Statement 1099 Misc Upload page.

    • Added the following buttons to allow bank users to download Form 1099-MISC data:

      • Download 1099 Express Files

      • Download TIN Data

    • Added the 1099 Upload to Blob page (Administration > Statements > 1099 PDFs Upload) to allow bank users to upload 1099 PDFs, once generated from 1099 Express, in to Helix Admin Console. Once these files have been uploaded, they are available to customers.