Release notes

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

The following update applies only to NYCE Payment Network clients. If your organization uses Falcon Risk Services Manager (RSM) rules, contact your Helix client success manager (CSM) for more information.

  • Effective July 1, 2025, the NYCE Payment Network will increase the purchase pre-authorization amount for Automated Fuel Dispensers (MCC 5542) from $150 to $175 to align with industry standards.

The following update applies only to client and bank users configured to use the customer due diligence (CDD) feature. This feature requires additional configuration from Helix. Contact your Helix client success manager (CSM) for details.

Helix card

What's new

The following updates require additional configuration from Helix. Contact your Helix client success manager (CSM) for details.
  • Added the /customer/securityanswerslist endpoint to retrieve a customer’s security answers in a specified language (default: English US). Supports multilingual answers if enabled.
  • Added the /customer/securityanswerspost endpoint to create, update, or deactivate a customer’s security answers. Supports multilingual answers if enabled.
  • Added the /program/securityquestionslist endpoint retrieve program security questions in a specified language (default: English US). Supports multilingual questions if enabled by the program.
Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix card

What's new

The following applies only to limited Helix clients with the Helix card controls feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Updated the /card/limit/get endpoint to accommodate bank ceiling limits at the program level.

The following update applies only to Visa DPS SDK client users in the Helix sandbox environment. For existing clients, the new parameter is immediately available. For new clients, Visa DPS SDK requires approval from Helix and your bank partner. Contact your Helix client success manager (CSM) for details.

  • Added the following path parameter to the /card/provision/cardDetail endpoint:

    • walletType

    This allows clients to specify whether the request is for Apple Pay or Google Pay.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

The following update applies only to Visa DPS clients who issue cards via Helix Admin Console. This feature requires additional configuration with your card manufacturer. Contact your Helix client success manager (CSM) for details.

  • Added the following fields to the Card Issuance page (Core Services > {Customer Name} > Accounts > Overview > Management Tools > Debit Card > Issue Card):

    • Photo Image Id (Optional)

    • Card Design Identification Number (Optional)

    • Card Carrier Message (Optional)

    • Card Vendor Unique Data (Optional)

    These optional fields allow clients with specific card personalization needs to send the proper data to their card manufacturer.

The following update applies only to Visa DPS clients who reissue cards with new primary account numbers (PANs) via Helix Admin Console. This feature requires additional configuration with your card manufacturer. Contact your Helix client success manager (CSM) for details.

  • Added the following fields to the Card re-issue with new PAN dialog box (Core Services > {Customer Name} > Card > Card List > {Card ID} > Card Management > Actions > Re-issue with new PAN):

    • Photo Image Id (Optional)

    • Card Design Identification Number (Optional)

    • Card Carrier Message (Optional)

    • Card Vendor Unique Data (Optional)

    These optional fields allow clients with specific card personalization needs to send the proper data to their card manufacturer.

Helix card

What's new

The following update applies to only Visa DPS client users in the Helix sandbox environment.

  • Added the following body parameters to the /card/update endpoint:

    • expireMonth

    • expireYear

    This will allow clients to stage cards in the sandbox environment for testing of card renewals and expirations.

  • *NEW* Added the optional cardHolderCustomerId query parameter to the following endpoints:

This allows clients to retrieve information for minors and business customers.

Helix reporting

What's new

The following update applies only to bank users.

  • *NEW* Updated the Trial Balance File to reflect manual interest adjustments in the following columns:

    • Period Interest Paid

    • Year To Date Interest Paid

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

The following update applies only to users with either the Personal Information/Manual Review or Customer Support - Enhanced User Permission Manager (UPM) permission enabled in Helix Admin Console.

  • *NEW* Added the following User Permission Manager (UPM) permission on the User Detail page, allowing administrators to view the External Account Number.

    Permission

    Function

    Actions
    Can View External Account Numbers

    Users with this permission can view unmasked external account numbers for customers in Helix Admin Console

    Default is (masked).
    Select to display full, unmasked account number.
    Select to mask all but the last four digits.

Helix card

What's new

The following update applies to Visa DPS client and bank users only in the Helix production environment. Contact your Helix client success manager (CSM) for details.

  • Updated the /card/verify endpoint with the following:

    • Added a restriction that prevents activation of the card if the card was created on the same day the activation is attempted. This applies to all physical cards, including dual issuance single PAN cards.

    • Added the following error message:

    153008 CardId {0} cannot be verified since it has not been sent to manufacturer yet.

Fixes

The following update applies only to Visa DPS client and bank users.

  • Fixed an issue where dk (RSM Rule ID) was not present in all declined events. This property should be present in all declined card transaction events if the decline occurs as a result of a Risk Services Manager (RSM) rule.

Helix money movement

What's new

  • *NEW* Updated the /transfer/create endpoint to support transfers between program reserve accounts.

Fixes

  • Fixed an issue where check images were not returned with the /transaction/get endpoint.

Helix reporting

Fixes

The following update applies only to bank users.

  • Added the following values to the Return Reasons search filter on the Initiated Transactions report:

  • 0: NA

  • 1: NONCOMPLIANT TIFF

  • 2: NA

  • 3: Warranty Breach (Includes Rule 8 & 9 claims)

  • 4: RCC Warranty Breach (Rule 8)

  • 5: Forged and Counterfeit Warranty Breach (Rule 9)

  • 6: Retired/Ineligible/Failed Institution Routing Number

  • 7: Reserved for Future Use by X9

  • 8: Reserved for Future Use by X9

  • 9: Reserved for Future Use by X9

  • A: NSF - Not Sufficient Funds

  • B: UCF - Uncollected Funds Hold

  • C: Stop Payment

  • D: Closed Account

  • E: UTLA - Unable to Locate Account

  • F: Frozen/Blocked Account–Account has Restrictions placed on it by either customer or bank

  • G: Stale Dated

  • H: Post Dated

  • I: Endorsement Missing

  • J: Endorsement Irregular

  • K: Signature(s) Missing

  • L: Signature(s) Irregular, Suspected Forgery

  • M: Non-Cash Item (Non-Negotiable)

  • N: Altered/Fictitious Item/Suspected Counterfeit/Counterfeit

  • O: Unable to Process (e.g. Unable to process physical item/Mutilated such that critical payment info is unreadable)

  • P: Item Exceeds Stated Max Value

  • Q: Not Authorized (Includes Drafts)–Unauthorized item such as a draft

  • R: Branch/Account Sold (Wrong Bank)–Divested Account, Not Our Item

  • S: Refer to Maker

  • T: Item cannot be re-presented (Exceeds number of allowable times the item can be presented)

  • U: Unusable Image (Image could not be used for required business purpose, e.g. gross image defects)

  • V: IMAGE FAILS SECURITY

  • W: Cannot Determine Amount–Amount cannot be verified

  • X: Refer to Image–Return Reason information is contained within the image of the item

  • Y: Duplicate Presentment (Supporting documentation shall be readily available)

  • Z: Forgery–An affidavit shall be available upon request

This report can be found under the ACH heading in the Reports section of Helix Admin Console.

The following update applies only to bank users with wire transaction functionality enabled.

  • Fixed the following on the Incoming Wires report:

    • Updated the Originating Bank Country Code column to Address Line 2

    • Updated the Address Line 2 font color from white to black

    This report can be found under the Wires heading in the Reports section of Helix Admin Console.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Updated the Transaction Description on the following pages to identify the receiver or sender on wire transfers:

    • Transactions (Core Services > {Customer Name} > Accounts > Transactions)

    • Wire Transaction Detail (Core Services > {Customer Name} > Accounts > Transactions > Wire Transaction Detail)

Fixes

  • Fixed and issue where, when a deposited check was returned from the paying bank, an image replacement was not generated for the payee to redeposit the returned check.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Disabled the Create Account button on the Overview (Core Services > {Customer Name} > Overview) and Accounts Overview (Core Services > {Customer Name} > Accounts > Overview) pages for customers whose age is below the Adult Minimum Age of {Verification Minimum Age}.

Helix card

What's new

The following update applies only to Visa DPS clients that are using 3D Secure (3DS), and requires approval from Helix and your bank partner. Contact your Helix client success manager (CSM) for details.

  • Added the following properties to the realtime event payloads listed below, to identify data via 3D Secure (3DS) using the Visa Issuer Cardholder Authentication Service (ICAS):

    • ds (PrivatelyDefinedData_TransactionLevel_3DSIndicator)
    • dt (LargePrivateData_Ecommerce_3DSBrowserIPAddress)
    • du (LargePrivateData_Ecommerce_3DSAppIPAddress)
    • dv (LargePrivateData_Ecommerce_3DSDeviceID)

    • dw (LargePrivateData_Ecommerce_3DSDeviceType)

    • dx (LargePrivateData_Ecommerce_CAVVType)

    • dy (CAVV_3DSResultsCode)

    • dz (AuthenticationMethod)

    • ea (SecureAuthenticationResultCode)

    • eb (CAVV_KeyIndicator)

    Payload type
    Debit Card Withdrawal Payload (402)
    Debit Card Withdrawal Authorization Payload (403)
    Debit Card Declined Payload (410)

  • *NEW* Added the following properties to the Debit Card Event Notification File:

    Property Description
    Privately Defined Data Transaction Level 3DS Indicator Identifies the version and authentication method
    Large Private Data Ecommerce 3DS Browser IP address IP address of the browser as returned by the hypertext transfer protocol (HTTP) headers to the 3D Secure (3DS) requestor
    Large Private Data Ecommerce 3DS App IP address IP address that is the device public IP address used by the 3D Secure (3DS) requestor application when it connects to the 3DS requestor environment
    Large Private Data Ecommerce 3DS Device ID Identifier linked to a device that is consistent across 3D Secure (3DS) transactions for the specific user device
    Large Private Data Ecommerce 3DS Device Type Indicates device type
    Large Private Data Ecommerce CAVV Type

    Indicates the Cardholder Authentication Verification Value (CAVV) type for Visa Secure (3D Secure) card-not-present transactions

    National Additional Data Secure Authentication Result Code Indicates the outcome of a cardholder's authentication attempt, often part of 3D Secure (3DS) protocol
    National Additional Data Authentication Method Identifies Fast IDentity Online (FIDO™) authentication
    National Additional Data CAVV Key Indicator Indicates the Cardholder Authentication Verification Value (CAVV) generated during Visa Secure (3D Secure) authentication that confirms a cardholder's authorization in online transactions
    National Additional Data CAVV 3DS Result Code Indicates the outcome of the 3D Secure (3DS) authentication process

Helix reporting

What's new

The following update has been added to improve security, and requires additional configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • *NEW* Added functionality to partially mask the receiving depository financial institution (RDFI) number for the following transaction types:

    • Unknown External to Internal

    • Internal to Unknown External

    • Unknown External to Program Suspense

    • Program Suspense to Unknown External

  • *NEW* Updated the Account Maintenance History report with the following:

    • Added Report Phone Number to the search filter criteria

    • Includes the following values in the Type column:

      • Home Phone

      • Office Phone

      • Mobile Phone

    This report can be found under the Security heading in the Reports section of Helix Admin Console.

Fixes

The following update applies only to bank users.

  • *NEW* Updated the FI Exception Suspense Report to exclude wire transfers with the status of Error with No Retry. This report can be found under the Accounting heading in the Reports section of Helix Admin Console.

Helix money movement

What's new

  • Updated logic to allow checks to be returned via Helix Admin Console or the Helix API even after their return status has been voided.

  • Updated the /transfer/void endpoint to allow voiding of delayed transactions.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • To improve performance, the Total Records count has been removed from the results displayed for the following:

    • Default search

    • By Tag search

    • By Debit Card search

    • Joint Associate Existing Customer search

The following update applies only to client and bank users configured to use the customer due diligence (CDD) feature. This feature requires additional configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • Added functionality to support parent-child and multiple response questions in the Historical Questions section on the Customer Diligence Q&A page (Core Services > {Customer Name} > Customer Diligence > Customer Diligence Q&A).

  • To ensure CDD questions can be recertified by customers according to the frequency in their risk profile, logic has been modified to update the date each time the question is answered.

Helix card

What's new

The following updates have been added to support prepaid card processing for Visa DPS client users in a future release. This feature requires approval from your bank partner, plus additional configuration by Helix. Contact your Helix client success manager (CSM) for details.

  • To ensure there are sufficient funds on prepaid cards, functionality has been added to allow clients to determine the following:

    • tolerance amount or percentage

    • hold on funds for a specified period

    This safeguard ensures the card does not result in a negative balance due to additional incidental amounts (such as gratuity) or delayed settlement. This applies only to transactions with a specifically-configured merchant category code (MCC).

  • *NEW* Added the following value to the typeCode body parameter of the /card/initiate endpoint:

    • GFT: Gift

  • *NEW* Added the properties listed below to the card object to be returned for the /card/initiate and /card/reissue endpoints:

    Property

    Data Type (length)

    Description

    requestingCustomerId

    		 integer Helix-assigned unique ID for the customer requesting to create a card for a business cardholder

    This update supports business account audit changes when an authorized individual requests a card for a business employee.

  • *NEW* Added the properties listed below to the card object:

    Property

    Data Type (length)

    		 Description

    cardCarrierMessage

    		 string (6) Identifier used uniquely by various card production facilities for mapping card configurations.

    cardDesignIdentificationNumber

    		 string (16) Identifier used uniquely by various card production facilities for mapping card configurations.
    cardVendorUniqueData string (50) Identifier used uniquely by various card production facilities for mapping card configurations.
    photoImageId string (18) Identifier used uniquely by various card production facilities for mapping card configurations.

    These properties are returned for the following endpoints:

The following updates apply only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following property to the In Auth Payload:

    Property Data Type Description
    acquirerInstitutionId string Identifies the acquiring institution’s institution identification code (IID).

  • Added the following property to the Debit Card Event Notification File:

    Property Data Type (Length) Alignment Start Position Description
    Acquirer Institution ID string (11) Left 5357 Identifies the acquiring institution’s institution identification code (IID).

  • Added the following to the Property Glossary and the payloads listed below to identify data to be used for alerting purposes:

    • dr (AcquirerId)

Payload type
Debit Card Deposit Payload (400)
Debit Card Transfer Payload (401)
Debit Card Withdrawal Payload (402)
Debit Card Withdrawal Authorization Payload (403)
Debit Card Declined Payload (410)

  • Added the following properties to the realtime event payload listed below, to identify data to be used with fraud monitoring tools:

    • dm (TransactionAmount)
    • dn (SettlementAmount)
    • do (SettlementConversionRate)
    • dp (TransmissionDateTime)

    • dq (CardIssuanceType)

    Payload type
    Debit Card Transfer Payload (401)
Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode on the Card List page (Core Services > {Customer Name} > Card > Card List). The value populated displays in the following format, HotListed - {lockReasonTypeCode} and Locked. The figure below is an example only.

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode in the Card Overview panel (Core Services > {Customer Name} > Card > Card List > {Card ID}). The value populated displays in the following format, HotListed - {lockReasonTypeCode}. The figure below is an example only.

  • *NEW* Added the following values to the Reason dropdown on the Confirm Hot Card page (Core Services > {Customer Name} > Card > Card List > {Card ID} > Card Management panel > Actions):

    • ACCOUNT CLOSURE

    • DECEASED

    • DESTROYED

    • DUE TO UPGRADE

    • ESCHEATMENT

    • STALE

    • VOIDED

Helix card

What's new

  • Updated the following error message for the /card/lock endpoint: 

    150404 Use the /card/hotlist route to hotlist card with reason [0]. Occurs only if given lockReasonTypeCode is LST, STL, UPG, DEC, ESC, DES, ACL, STA or VOD
    150405 Must specify a valid lockReasonTypeCode. Refer to API documentation. Valid values forlockReasonTypeCode include UNK, FRD, DMG, ADM, TMP, and PIN.
The following updates apply only to Visa DPS client users.

  • Added the following to the Property Glossary and the payloads listed below to identify data to be used for alerting purposes:

    • dl (TransactionCurrencyCode)

    • dm (TransactionAmount)

    • dn (SettlementAmount)

    • do (SettlementConversionRate)

    • dp (TransmissionDateTime)

    • dq (CardIssuanceType)

Payload type
Debit Card Deposit Payload (400)
Debit Card Withdrawal Payload (402)
Debit Card Withdrawal Authorization Payload (403)
Debit Card Declined Payload (410)

  • Added the values listed below to the /card/hotlist endpoint, providing additional reasons for a card to be permanently locked:

    Body parameter Value Description
    lockReasonTypeCode ACL AccountClosure
    DEC Deceased
    DES Destroyed
    ESC Escheatment
    STA Stale
    UPG DueToUpgrade
    VOD Voided
The following applies only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following reason code, allowing client users to decline transactions suspected of fraud:

Return code Description
59 Suspected fraud
The following update applies only to newly-issued virtual cards.

  • Updated the expireMonth and expireYear properties on the card object to match the Visa DPS expiration dates for in-app provisioning.

Fixes

The following applies only to limited Helix clients with the Helix card controls feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Fixed an issue where an invalid default date was added to a card control request, resulting in an exception processing message from Visa DPS.

Helix core

What's new

The following update applies only to minor accounts. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • Added functionality to support the addition of a minor to an account. The Helix System verifies the minor is above the configured minor minimum age, then references the onboarding modules required for minors. For example, if a program requires only OFAC screening for minors, the System will not complete the full Know Your Customer (KYC) verification process before adding the minor to the account as an authorized signer.

The following update applies only to Socure client users using the Helix Onboarding Reliance API to conduct manual review. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • *NEW* The count feature is disabled for the Registration section of the Manual Review queue (Core Services > Manual Review > Registration). A hyphen is displayed. The figure below is an example only.

Helix money movement

Fixes

The following update applies only to ACH transactions.

  • Updated logic to generate new trace numbers for reinitiated ACH transactions to avoid duplication.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode on the Card List page (Core Services > {Customer Name} > Card > Card List). The value populated displays in the following format, HotListed - {lockReasonTypeCode} and Locked. The figure below is an example only.

  • *NEW* Updated the Card Status value to include the lockReasonTypeCode in the Card Overview panel (Core Services > {Customer Name} > Card > Card List > {Card ID}). The value populated displays in the following format, HotListed - {lockReasonTypeCode}. The figure below is an example only.

  • *NEW* Added the following values to the Reason dropdown on the Confirm Hot Card page (Core Services > {Customer Name} > Card > Card List > {Card ID} > Card Management panel > Actions):

    • ACCOUNT CLOSURE

    • DECEASED

    • DESTROYED

    • DUE TO UPGRADE

    • ESCHEATMENT

    • STALE

    • VOIDED

Helix card

What's new

  • Updated the following error message for the /card/lock endpoint: 

    150404 Use the /card/hotlist route to hotlist card with reason [0]. Occurs only if given lockReasonTypeCode is LST, STL, UPG, DEC, ESC, DES, ACL, STA or VOD
    150405 Must specify a valid lockReasonTypeCode. Refer to API documentation. Valid values forlockReasonTypeCode include UNK, FRD, DMG, ADM, TMP, and PIN.
The following updates apply only to Visa DPS client users.

  • Added the following to the Property Glossary and the payloads listed below to identify data to be used for alerting purposes:

    • dl (TransactionCurrencyCode)

    • dm (TransactionAmount)

    • dn (SettlementAmount)

    • do (SettlementConversionRate)

    • dp (TransmissionDateTime)

    • dq (CardIssuanceType)

Payload type
Debit Card Deposit Payload (400)
Debit Card Withdrawal Payload (402)
Debit Card Withdrawal Authorization Payload (403)
Debit Card Declined Payload (410)
  • Property Name Meaning

    clientId

    The unique ID of the client with which the line item is associated.

    contextId

    GUID correlation identifier for tracking

    customerId

    A client-assigned, unique identifier to represent exactly one customer in the Helix production environment. This typically represents the user ID in your system. The Helix sandbox environment allows duplicate tags for testing.

    customerTag

    A client-assigned, unique identifier to represent exactly one customer in the Helix production environment. This typically represents the user ID in your system. The Helix sandbox environment allows duplicate tags for testing.

    customField

    A property for holding client-defined data. There is no business logic in Helix for a custom field

    impactedCustomerId

    The unique identifier for the customer in Helix impacted by this event.

    impactedUserId

    The unique identifier for the user in Helix impacted by this event.

    isCredit

    `true` only if the amount is crediting the given accountId.

    programId

    The unique ID of the program with which the line item is associated. Is not populated for bank users.

    transactionStatus

    The status of the transaction.

    transactionTag

    The client-supplied unique identifier for the transaction. See transaction object definition for details.

  • Added the values listed below to the /card/hotlist endpoint, providing additional reasons for a card to be permanently locked:

    Body parameter Value Description
    lockReasonTypeCode ACL AccountClosure
    DEC Deceased
    DES Destroyed
    ESC Escheatment
    STA Stale
    UPG DueToUpgrade
    VOD Voided
The following applies only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following reason code, allowing client users to decline transactions suspected of fraud:

Return code Description
59 Suspected fraud
The following update applies only to newly-issued virtual cards.

  • Updated the expireMonth and expireYear properties on the card object to match the Visa DPS expiration dates for in-app provisioning.

Fixes

The following applies only to limited Helix clients with the Helix card controls feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Fixed an issue where an invalid default date was added to a card control request, resulting in an exception processing message from Visa DPS.

Helix core

What's new

The following update applies only to minor accounts. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • Added functionality to support the addition of a minor to an account. The Helix System verifies the minor is above the configured minor minimum age, then references the onboarding modules required for minors. For example, if a program requires only OFAC screening for minors, the System will not complete the full Know Your Customer (KYC) verification process before adding the minor to the account as an authorized signer.

The following update applies only to Socure client users using the Helix Onboarding Reliance API to conduct manual review. This feature requires approval from Helix and your bank partner, plus additional configuration. Contact your Helix client success manager (CSM) for details.

  • *NEW* The count feature is disabled for the Registration section of the Manual Review queue (Core Services > Manual Review > Registration). A hyphen is displayed. The figure below is an example only.

Helix money movement

Fixes

The following update applies only to ACH transactions.

  • Updated logic to generate new trace numbers for reinitiated ACH transactions to avoid duplication.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

What's new

  • Added the SEC Code field to the Unauthorized Trans section of the Manual Review queue (Core Services > Manual Review > Unauthorized Trans). This allows the receiving bank to dishonor the return if the incorrect SEC code is used.

The following update applies to users with either the Can Manage Delayed ACH Transactions or Customer Support - Enhanced User Permission Manager (UPM) permission enabled.

  • Fixed an issue where, users with the appropriate UPM permission(s) enabled, were unable to view, reinitiate, or void delayed ACH transactions.

Helix card

What's new

  • *NEW* Added the following properties to the Debit Card Event Notification File to provide an additional transaction data point for matching or research purposes:

    Property Data Type (Length) Alignment Start Position Description
    Card Issuance Type string (56) Left 5250 Identifies the type of card issuance.
    Transaction Currency Code string (3) Left 5306 The currency used in transaction amount and transaction fee amount and contains a code defining the local currency of the acquirer or source location of the transaction.
    Transaction Amount decimal (10) Right 5316 Funds requested by the cardholder in the local currency of the acquirer or source location of the transaction, not including transaction fee amounts.
    Settlement Amount decimal (10) Right 5326 Amount to be transferred between the acquirer and the issuer.
    Settlement Conversion Rate decimal (10) Right 5336 The factor used in the conversion from the transaction amount to settlement amount set by the acquirer.
    Transmission Date Time string (10) Left 5346 Date and time the request was submitted.
The following update applies only to Visa DPS client users that issue digital cards.

  • Added the following error message to the /card/createDigital and /card/initiate endpoints:

    Code Message (en-US) Notes
    155518 DPS Validation Response: ({0}). Example validation responses:

    - US zip code must be a valid zip code format

    - Card Qualifier must be a valid value for the institution

    - US Social Security Number is invalid

This provides client users the ability to review and correct parameters (in certain situations) without requiring a support ticket.

The following applies only to limited Helix clients with the In Auth Transaction Decisioning feature enabled. Approval from Helix and your bank partner is required. Contact your Helix client success manager (CSM) for details.

  • Added the following properties to the In Auth Payload, providing client users additional details for In Auth transaction decisioning for international transactions:

    • cardIssuanceType

    • transactionLocalDate

    • transactionLocalTime

    • transmissionDateTime

    International transaction requests will include the currency requested, conversion rate, and settled amount in United States dollars (USD).

The following update has been added to support a future release, and requires bank approval and configuration from Helix. Contact your Helix client success manager (CSM) for details.

  • Added the following Fee Transactions realtime events to notify customers when a fee reversal transaction occurs on their account:

    Event Type Id Description Payload Type Detail
    3061004 Program Reserve Income Account Reversal Fee Transactions Payload (1600) Fee reversal transaction occurred on customer account and Program Income Account
    3061006 Program Reserve External Income Account Reversal Fee Transactions Payload (1600) Fee reversal transaction occurred on customer account and Program External Income Account
    3061008 Program Reserve Business Income Account Reversal

    Fee Transactions Payload (1600)

    		 Fee reversal transaction occurred on customer account and Program Business Income Account
The following update applies only to Visa DPS bank and client users.

  • *NEW* Updated the following merchant category codes (MCC):

    MCC or SubTypeCode New Merchant Group Description Previous Merchant Group
    3551 TRAVEL MirageHotelAndCasino GMBLING
    3555 TRAVEL TreasureIslandHotelAndCasino GMBLING
    3560 TRAVEL AladdinResortAndCasino GMBLING
    3564 TRAVEL SamsTownHotelAndCasino GMBLING
    3582 TRAVEL CaliforniaHotelAndCasino GMBLING
    3597 TRAVEL RiversideResortHotelAndCasino GMBLING
    3624 TRAVEL LadyLuckHotelAndCasino GMBLING
    3628 TRAVEL ExcaliburHotelAndCasino GMBLING
    3662 TRAVEL CircusCircusHotelAndCasino GMBLING
    3667 TRAVEL LuxorHotelAndCasino GMBLING
    3669 TRAVEL EldoradoHotelAndCasino GMBLING
    3676 TRAVEL MonteCarloHotelAndCasino GMBLING
    3679 TRAVEL SilverLegacyHotelAndCasino GMBLING
    3682 TRAVEL SaharaHotelAndCasino GMBLING
    3708 TRAVEL VirginRiverHotelAndCasino GMBLING
    3712 TRAVEL BuffaloBillsHotelAndCasino GMBLING
    3728 TRAVEL BallysHotelAndCasino GMBLING
    3731 TRAVEL HarrahsHotelsAndCasinos GMBLING
    3737 TRAVEL RivieraHotelAndCasino GMBLING
    3738 TRAVEL TropicanaResortAndCasino GMBLING
    3761 TRAVEL PrimadonnaHotelAndCasino GMBLING
    3762 TRAVEL WhiskeyPetesHotelAndCasino GMBLING
    3764 TRAVEL BeauRivageHotelAndCasino GMBLING
    3766 TRAVEL FremontHotelAndCasino GMBLING
    3767 TRAVEL MainStreetStationHotelAndCasino GMBLING
    3768 TRAVEL SilverStarHotelAndCasino GMBLING
    3769 TRAVEL StratosphereHotelAndCasino GMBLING
    3771 TRAVEL CaesarsHotelAndCasino GMBLING
    3773 TRAVEL TheVenetianResortHotelAndCasino GMBLING
    3774 TRAVEL NewYorkNewYorkHotelAndCasino GMBLING
    3792 TRAVEL ClaridgeCasinoHotel GMBLING
    3794 TRAVEL GrandCasinoHotels GMBLING
    3796 TRAVEL PeppermillHotelCasino GMBLING
    7298 PRFSRV HealthAndBeautySpas RETAIL

    For a complete listing of merchant category codes, see the Helix API documentation at: https://docs.helix.q2.com/docs/merchant-category-codes.

Helix reporting

What's new

The following update has been added to support the Federal Reserve ISO® 20022 requirement; see Federal Reserve ISO® 20022 requirement in the 1Q 2025 product roadmap for more information. This applies only to bank users with wire transaction functionality enabled.

  • Added the Unprocessed Wires report, which lists incoming wire transactions with business function codes or local instrument codes that which Helix does not support. This report can be found under the Wires heading in the Reports section of Helix Admin Console.

Updates added to production after the sandbox release are noted with a *NEW* tag.

This release includes the following updates:

Helix Admin Console

Fixes

  • Fixed an issue where an error occurred when a user attempted to archive a customer relationship and the related customer had a status other than Active.

Helix card

What's new

The following update has been added to support cards in a future release. This feature also requires additional configuration and approval from Helix and your bank of record. Contact your Helix client success manager (CSM) for details.

  • *NEW* Added the /customer/updateAddress endpoint, which will support an address verification service (AVS). AVS allows banks to apply their address change requirements with an AVS provider (e.g., Socure) to automate qualified address change requests. Banks not using AVS can benefit from the improved contact information Manual Review queue.

The following update applies only to Visa DPS bank and client users.

Helix core

What's new

The following update applies to Verafin bank and client users only.

  • Updated the Verafin joint account file to support minor accounts. For example, the parent customer ID displays in the Customer Number column, and the minor customer ID displays in the Joint Customer Number column.